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1.How can I track my parcel? You can track your parcel on the following website using your tracking number: www.17track.net/en (Copied to the browser to open) 2.What can I do when purchase protection time is running out? If your purchase protection time is running out, please contact us and we can help you to extend it. So your money will not go to my account. About Shipping 1.If you need your package sent by DHL, FEDEX, EMS, UPS, please contact us . we will update the shipment for you. All the products is shipping by CN Post Air Mail or Epacke 2. We will deliver out your package in the next 1-7 days after we receive your payment 3. We cannot control if the post office delays. Be patient and we will keep contact with you and post office. This is the reference delivery time. Dlivery Time a.DHL usually takes 3-5 working days(not including holiday and weekend) b.EMS usually takes 6-10 working days(not including holiday and weekend) c.ePacket usually takes 15-25 working days(not including holiday and weekend) d.China Post Registered Air Mail 1)7-15 working days to Asia 2)15-35 working days to West Euro, Oceania and Mid-East 3)35-50 working days to South Americe and Africa About Refund 1.If there is not tracking information after a month or not delivered after 2 months. you can contact us to ask for resend or refound. You do not need to open dispute, just need to contact us to solve your problem. 2.Please Note: We do not cover any item damaged after use or as the result of water damage. We are not responsible for any custom duty or import tax. Step 1) Contact us via Alibaba message center. Step 2) You must provide as much detail as possible about the problem you have Step 3) The return authorization will be issued. Step 4) You must return the item for the agreed exchange or money refund. All return shipping costs are the responsibility of the buyer. About Us TRY JADE is a professional shoes seller, my team provides high-quality shoes and professional services, please rest assured purchase in my store. If you need more help, please contact us. We also serve for the shoe wholesalers and dropshipping sellers. About Feedback Thanks for your order in my shop. 1.If you are satisfied with your order, please leave ALL 5 STARS Feedback(Detailed Ratings : Description, Communication, Shipping speed), If you can leave photo and more words with the 5 star feedback, you will help others. Thank you for your kindness. 2.if you think we can do better,please contact with our Customer Service first.We will give you a satisfing answer.